REFUNDS, RETURNS & CANCELLATION POLICY
Last Updated: [July 2026]
At HN Indian Foods International (Durga Enterprises), we take great pride in the quality of our authentic spices, sweets, snacks, and staples. Because our products are food items and consumables, we enforce a strict policy to ensure health, safety, and hygiene standards.
Please read our policy regarding cancellations, returns, and refunds carefully before placing an order.
1. CANCELLATION POLICY
- Before Shipment: You may cancel your order within [2 to 6 hours] of placing it, provided the order has not yet been processed or dispatched by our team. To request a cancellation, please contact us immediately.
- After Shipment: Once an order has been packaged and handed over to our logistics/courier partners, it cannot be cancelled, and no refunds will be issued for cancellations at this stage.
2. RETURNS POLICY (FOOD & CONSUMABLE ITEMS)
Due to the perishable nature of food items, pickles, ghee, sweets, and spices, we do not accept returns once a product has been successfully delivered.
- Customer Responsibility: Customers are advised to review all product descriptions, quantities, and details carefully before completing a purchase. We are not responsible for accidental or incorrect product selections made by the customer, and no claims or returns will be entertained in such cases.
3. DAMAGED, DEFECTIVE, OR WRONG ITEMS
We take extreme care in packaging your products securely to endure transit. However, if your package arrives damaged or defective, we will make it right:
- Transit Damage / Defects: If you receive a product that is defective or was damaged during transit, you are eligible for a partial or full refund.
- Reporting Timeline: You must report any damage or defects within [e24 to 48 hours] of delivery.
- Proof Required: To process your claim, you must provide clear evidence. We require an unboxing video and photographs of the damaged package/product sent to our support email or WhatsApp numbers.
- Logistics Deduction: Please note that in the event of a refund for a transit-damaged item, the final refunded amount may be issued after deducting necessary logistics, shipping, or handling fees.
- For Wrong and defective products the exchange delivery timeframe will be 7-10 days
4. REFUND PROCESSING
Once your claim and proof of damage have been reviewed and approved by our team:
- Approved refunds will be processed automatically back to your original mode of payment (bank account, credit/debit card, or wallet) or via bank transfer.
- Standard banking processing timelines apply. It usually takes [5 to 7 business days] for the refunded amount to credit in your account depending on your financial institution or payment gateway.
5. CONTACT US
If you have any questions regarding your order, need assistance, or want to report a damaged item, please get in touch with us directly:
Email: [Insert your support email address, info@hnindianfoodsinternational.in ]
Call / WhatsApp: +91-7075229793 / +91-9966774250
